Privacy Policy
Your privacy is important to us. This policy explains how Mela Wellness Collective collects, uses, and protects your personal information.
Information We Collect
We collect information you provide directly, such as your name, contact details, and health-related information during consultations. We may also collect administrative information for billing and appointment scheduling purposes.
How We Use Your Information
Your information is used to provide psychiatric care, manage appointments, process payments, and communicate with you about your care. We may also use anonymised data for quality improvement purposes.
Confidentiality & Medical Records
As a medical practice, we maintain strict confidentiality in accordance with the Health Professions Council of South Africa (HPCSA) guidelines and relevant legislation. Your medical records are stored securely and accessed only by authorised personnel involved in your care.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at psychinfo@melawc.co.za.
Contact Us
For questions about this privacy policy or our data practices, please contact us at psychinfo@melawc.co.za or call 060 991 7058.
Last updated: February 2026