Cancellation Policy

To ensure we can provide timely care to all our patients, please review our appointment cancellation and rescheduling guidelines.

24-Hour Notice

We require at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the appointment time to another patient who may be waiting for care.

Late Cancellations & No-Shows

Cancellations made with less than 24 hours' notice, or failure to attend a scheduled appointment, may incur a cancellation fee. This fee helps cover the costs of the reserved time slot.

Exceptions

We understand that emergencies happen. If you need to cancel due to a genuine emergency, please contact us as soon as possible. We will consider these situations on a case-by-case basis.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please:

Call us at 060 991 7058, or
Email us at psychinfo@melawc.co.za, or
Use the booking confirmation link you received

Please include your name, appointment date and time, and preferred rescheduling options if applicable.

Questions? If you have any questions about our cancellation policy, please contact us at psychinfo@melawc.co.za or call 060 991 7058.

Last updated: February 2026